Refund policy

Refund and Return Policy

All purchases are non-refundable. However, if you accidentally ordered the wrong product or are not fully satisfied with your order, please contact our Customer Service and Sales team at 800-877-7030 (option 1) or via email at wecanhelp@d6family.com. We will be happy to issue a credit to your account, which can be applied to a future order. To expedite the process, you can download a Quick-Fix Form here.

• Credits must be requested within seven days of purchase.
• You will be responsible for any shipping costs.
• A $5 restocking fee will apply.
• Returned items must be in their original, resalable condition.
• Please note that returns are not accepted for discounted or bundled products.

If you experience any issues with your order or receive defective products, please do not hesitate to contact our Customer Service team at 800-877-7030 (option 1) or via email at wecanhelp@d6family.com. We’ll be happy to arrange a replacement or promptly resolve the issue.